Refund policy

At MILA IN THE SKY, we want you to feel confident and comfortable with every purchase. If your order isn’t quite right, we’re here to help. Please review the following policy before requesting a return.

Return Window

We accept eligible return requests within 30 days of delivery.

To be eligible for a return, items must be:

  • Unworn and unused
  • Unwashed and unaltered
  • In original, resalable condition
  • With original tags attached
  • Free from makeup, stains, perfume, odors, pet hair, or other signs of wear
  • Returned with the original packaging whenever possible

Items that do not meet these requirements may not qualify for a refund.

Non-Returnable Items

For hygiene and safety reasons, the following items are generally not eligible for return:

  • Final sale items
  • Gift cards
  • Bodysuits
  • Underwear and lingerie
  • Swimwear with the hygiene liner removed
  • Earrings
  • Personalized or customized items
  • Beauty accessories
  • Items damaged through misuse, improper care, or normal wear

How to Request a Return

Please contact our Customer Support Team before sending any item back.

📧 help@milainthesky.com

When submitting a return request, please provide:

  • Order number
  • Full name
  • Email address used for the order
  • Item(s) you would like to return
  • Reason for the return
  • Photos of the item, if applicable

Once your request has been reviewed and approved, we will provide the appropriate return instructions and return address.

Please do not send your return to our business address unless specifically instructed by our Customer Support Team.

Unauthorized returns may not be accepted or processed.

Return Shipping Costs

Unless the item received is incorrect, damaged, or defective, return shipping costs are the customer's responsibility.

Original shipping fees are generally non-refundable.

We recommend using a shipping service with tracking and keeping your tracking information until your return has been successfully processed.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.

Please provide:

  • Order number
  • Photos of the item
  • Photos of the packaging
  • Photo of the shipping label
  • A brief description of the issue

Our Customer Support Team will review the information and work with you toward an appropriate solution.

Refund Processing

Once your return arrives, our team will inspect the item to make sure it meets the return requirements.

If your return is approved:

  • Your refund will be issued to the original payment method.
  • Refunds are generally processed within 5–10 business days after approval.
  • Your bank or payment provider may require additional time for the refund to appear in your account.

You will receive an email confirmation once your refund has been processed.

Order Cancellation

If you need to cancel an order, please contact us as soon as possible.

Cancellation requests should generally be submitted within 12 hours of placing your order.

Once an order has entered processing or has already shipped, cancellation may no longer be possible. In this case, you may request a return after delivery according to this policy.

Important Information

Please keep the following in mind:

  • All returns require prior approval.
  • Unauthorized returns may not be accepted.
  • Items that have been worn, washed, altered, stained, or damaged may be rejected.
  • Please package your return securely to help prevent damage during transit.
  • MILA IN THE SKY reserves the right to refuse returns that do not meet the requirements of this policy.

Return Address

Our business address is provided for business correspondence only and is not our return warehouse.

Please contact Customer Support before sending any merchandise back to receive the correct return address and instructions.

MILA IN THE SKY
2401 S Carolyn Ave
Sioux Falls, SD 57106
United States

Business Correspondence Only – Not a Return Address

Contact Us

For questions about returns or refunds, please contact:

MILA IN THE SKY
📧 help@milainthesky.com

Our Customer Support Team aims to respond within 24–48 business hours, Monday through Friday.

Thank you for choosing MILA IN THE SKY. We’re here to make the return and refund process as clear, simple, and stress-free as possible.